mobapay Privacy Policy — Your Data, Handled with Care

When you register an account on mobapay, we collect the personal information you submit during the sign-up process, including your full legal name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine law, and ensure that your account is set up correctly. When you make a deposit or request a withdrawal, we also collect payment-related details such as your preferred local payment method and transaction reference numbers — we do not store full card numbers or sensitive banking credentials on our servers. If you contact our support team, we may retain records of that communication, including any documents you share, to help resolve your query and improve our service. Providing accurate and up-to-date information is your responsibility as a player, and submitting false details may result in account suspension or the withholding of funds pending verification. We only ask for information that is genuinely necessary to operate the platform safely and in compliance with applicable Philippine regulations.

When you access the mobapay platform — whether through a web browser or our mobile app — we automatically collect certain technical data about your device and session, including your IP address, device type, operating system, browser version, and the pages or features you interact with. This data helps us maintain platform security, detect unusual login activity, and ensure that the experience is optimised for Filipino players using a wide range of Android and iOS devices. We also collect behavioural data such as the sports markets you browse, the bets you place, and the time you spend on different sections of the platform — this information is used to improve our product and personalise your experience where appropriate. Session data is stored temporarily and is not linked to your personal profile beyond what is necessary for security and fraud prevention purposes. We use industry-standard logging practices and do not collect more technical data than is needed to keep the platform running reliably and safely for all users.

mobapay uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and understand how players navigate the platform so we can make improvements over time. Essential cookies are required for the platform to function correctly — without them, features like account login, bet placement, and payment processing would not work. We also use analytics cookies to gather aggregated, anonymised data about how the platform is used, which helps us identify areas for improvement and ensure a smooth experience for Filipino players on both desktop and mobile. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the mobapay platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with applicable data protection standards in the Philippines.

The personal information we collect is used exclusively to operate, maintain, and improve the mobapay platform and to fulfil our legal obligations as an online gaming operator serving the Philippines market. Specifically, we use your data to verify your identity and age, process deposits and withdrawals in Philippine pesos, detect and prevent fraud or money laundering, provide customer support, and send you important account-related notifications such as transaction confirmations and security alerts. We may also use your information to comply with requests from Philippine regulatory authorities or law enforcement agencies where we are legally required to do so. We do not sell, rent, or trade your personal information to third parties for marketing purposes — your data is not a product, and we treat it with the same care we would want applied to our own. Where we engage third-party service providers to assist with payment processing, identity verification, or platform infrastructure, those providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. Any use of your data beyond what is described in this Privacy Policy will only occur with your explicit consent or as required by law.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the mobapay platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, and sensitive account data is stored in encrypted form on secured servers with restricted access controls. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Access to personal data within our organisation is limited to staff members who genuinely need it to perform their role, and all such staff are trained on data protection responsibilities and bound by confidentiality obligations. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant Philippine authorities in accordance with applicable legal requirements. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every player on the platform.

As a player based in the Philippines, you have a number of rights in relation to the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate or incomplete information, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You may also request that we restrict the processing of your data while a dispute is being resolved, or object to certain types of processing where our legitimate interests are the legal basis for that processing. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity — we will respond within a reasonable timeframe and in accordance with applicable Philippine data protection law. Please note that some requests may be subject to legal limitations, for example where we are required to retain certain records for regulatory compliance or fraud prevention purposes. We will always explain clearly if we are unable to fulfil a particular request and the reason why.

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform, and the updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Your continued use of the mobapay platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page or contact our support team directly at [email protected] — we are always happy to help clarify any aspect of our data practices for Filipino players.